TERMS & CONDITIONS
The boring bit!
Your booking is only regarded as confirmed upon receipt of cleared funds as deposit.
The deposit amount required is dependent on the package you book & is refundable up to 3 months before the booking date. After this time the deposit is non refundable. This reflects the bookings we have missed by securing your date.
The balance for your booking must be paid, in full, at least 5 weeks prior to the event, unless stated otherwise.
No service will be provided unless cleared funds have been received in full.
If you do not respond to reminders and your balance is still outstanding 7 days prior to your event. We will assume that you no longer require our services and the booking will be cancelled without further notice.
The company requires immediate notification of cancellation of the event.
Should cancellation occur within 4 weeks of the event, then 50% of the outstanding balance will be due.
For unattended hires the hirer is solely responsible for the product(s) left in their care. Once in place our products must NOT be moved.
The hirer will have full responsibility for the care, safekeeping and return in good order of the equipment they have hired.
The hirer will pay to us all costs we incur in rectifying any equipment returned damaged, unclean, or not as it was delivered, however caused by the hirer or the hirers guests.
It is the responsibility of the hirer to provide the correct information at time of booking, the company accepts no liability for incorrect information.
The company reserves the right to amend or alter these terms and conditions at any time and without prior notice.
Our arrival times are approximate depending on which product has been booked. We will always endeavour to arrive in appropriate time to ensure our products are set up and ready for the desired time.
Our electrical items can not be placed outside unless on hard flooring and covered marquees, this is to be discussed at time of booking.
We reserve the right to use any pictures taken of the set up only.
If for any reason any of our products become unavailable due to damage we reserve the right to send an alternative product that may not be identical. If for any reason you are unhappy with this you must tell us upon set up. No refunds can be offered after the event.
In line with the new GDPR (2018) rules and regulations we will ensure that your data is kept safe. We will not sell or redistribute any of your personal details under any circumstances. We will hold your personal data provided to us for a maximum of 6 years for taxation and record keeping. If you wish for us to remove your personal details from our records, please put your request in an email to us. Your personal details are stored on a GDPR complaint cloud-based software with strict password protection policies are in place.